Get Fast Host: Refund Policy

Effective Date: 13th September, 2024

At Get Fast Host Digitals (“we,” “us,” “our”), customer satisfaction is a top priority. This Refund Policy outlines the conditions under which refunds are granted for services purchased through our website, www.getfasthost.com, or related services. By using our services, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Refunds are only available for specific services and under certain conditions, as detailed below.

1.1 Hosting Services

• Shared Hosting, WordPress Hosting, and E-commerce Hosting Plans: We offer a 30-day money-back guarantee on our hosting services. If you are not satisfied with the service, you can request a refund within the first 30 days of your purchase. Refund requests made after this period will not be honored.

1.2 Domain Registration

Domain registration fees are non-refundable, including but not limited to domain name renewals, transfers, or any related services.

1.3 Add-on Services

Services such as SSL certificates, site migrations, and other add-ons are non-refundable after they have been issued or processed.

2. Conditions for Refunds

To qualify for a refund, the following conditions must be met:

• The refund request must be made within the applicable refund period (e.g., 30 days for hosting services).
• The service must not be in violation of our Terms of Use or Acceptable Use Policy.
• Refunds are only available for first-time purchases. Renewals or upgrades are not eligible for refunds.
• You must not have violated any of our terms, policies, or engaged in any activities that would otherwise disqualify you from the service.

3. Non-Refundable Services

The following services are non-refundable:

• Domain name registration, renewal, or transfer fees.
• Any additional products or services purchased as part of a promotional offer or bundle.
• Website migrations, customization services, and professional services already rendered.
• Set-up fees, if applicable.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Submit a Request: Contact us via email at support@getfasthost.com or through our customer portal within the applicable refund period.

2. Provide Details: Include your account details, the specific service for which you are requesting a refund, and the reason for your request.

3. Processing Time: Once we receive your request, we will review it and process it within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

5. Partial Refunds

In some cases, we may offer partial refunds, especially when services have been used partially or if the refund request is for an add-on to a package that is non-refundable. The refund amount will be calculated based on the time of use and the specific conditions of the service.

6. Payment Methods and Timing

Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take 7-14 business days for the refund to reflect in your account.

We do not issue refunds via alternative methods (e.g., different bank accounts or credit cards) other than the original method used for payment.

7. Chargebacks

Initiating a chargeback through your credit card provider or payment processor will result in an immediate suspension or termination of your account. Please contact us directly to resolve any issues before resorting to a chargeback.

8. Changes to Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will take effect immediately upon posting to the website. We will notify customers of significant changes via email or by posting a notice on our website.

9. Contact Us

If you have any questions or need assistance with a refund request, please contact us:

• Email: support@getfasthost.com
• Phone: +234-XXX-XXX-XXXX
• Address: Ota, Ogun State, Nigeria

This Privacy Policy was last updated on 19th September, 2024.